Hot Tuna Help Centre

Orders & Payments
- Placing Orders
  Placing Orders
- Completed Orders
  Completed Orders
  
  My order has been cancelled, but it appears that I have still been charged
  
  If your order has been cancelled, you will be refunded to your original method of payment within 2-5 working days.
  The time might depend on your banks processes.
  
  Did you find it helpful? Yes No
  Send feedback
  
  Sorry we couldn't be helpful. Help us improve this article with your feedback.
  
  Did you find this article helpful? Yes No
  Send feedback
  
  Thanks for your feedback.
  
  If you'd like to elaborate further on how we can improve this content, you could share some specific feedback with the article author below. This feedback form does not connect you to Customer Service.
  If you need to get in touch with the Customer Service team, press the 'Contact Us' button instead.
  Contact Us
  
  Still need to contact us
- Product info
  Product info

My Account
- Getting Started
  Getting Started
- Technical Issues
  Technical Issues

Site Policies
- Terms & Conditions
  Terms & Conditions
- Other Policies
  Other Policies
- Privacy and Cookies Policy
  Privacy and Cookies Policy